INC Unlimited Logo

Privacy Policy

Last updated: 15 March 2026

1. Introduction

INC Unlimited Pty. Ltd ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at incunlimited.co.za or engage our electrical services.

2. Information We Collect

We collect the following personal information when you submit our contact or quote request form:

  • Full name, to identify you and address you properly
  • Email address, to send you quotes, confirmations, and follow-up communication
  • Phone number, to contact you about your service request
  • Physical address, to schedule and perform on-site electrical services
  • Service type requested, to prepare an accurate quote
  • Optional message, any additional details you provide about your request

We do not collect sensitive personal information such as ID numbers, financial details, or biometric data through our website.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your service enquiry or quote request
  • To schedule and perform electrical services at your property
  • To issue invoices, receipts, and certificates of compliance
  • To follow up on service delivery and ensure your satisfaction
  • To comply with legal obligations under the Occupational Health and Safety Act

We will not use your information for unsolicited marketing or share it with third parties for marketing purposes.

4. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following lawful grounds:

  • Consent, you voluntarily provide your information via our contact form
  • Contract, processing is necessary to fulfil a service agreement with you
  • Legal obligation, we are required to maintain records of electrical compliance certificates under the OHSA

5. Data Storage and Security

Your personal information is stored in a secure, encrypted database hosted by reputable cloud service providers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction, including:

  • Encrypted database connections (SSL/TLS)
  • Access controls limiting data access to authorised personnel
  • Secure hosting with regular security updates

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

  • Service enquiries, retained for up to 12 months after your last interaction
  • Completed service records and COC certificates, retained for the legally required period (minimum 5 years under OHSA)
  • Invoices and financial records, retained for 5 years as required by SARS

7. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Object to the processing of your information
  • Withdraw your consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

8. Cookies and Analytics

Our website uses Vercel Analytics to collect anonymous usage data such as page views and visitor counts. This data does not identify individual users and is used solely to improve our website experience. No personal information is collected through analytics.

9. Third-Party Services

We may share your information with the following third parties only as necessary to provide our services:

  • Cloud hosting providers, for secure data storage
  • Payment processors, if you pay online (your payment details are handled directly by the processor and never stored on our systems)
  • Regulatory bodies, when required by law (e.g., Department of Labour for COC records)

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.